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unauthorized charge dispute
Dispute an Unauthorized Charge
Prepare a written record for an unauthorized transaction while directing the customer to complete the issuer's fraud process.
Workflow image placeholder
Simple on the surface
AI handles the research, organization, and drafting underneath. You review the result before anything is sent.
What this workflow solves
The customer does not recognize or did not authorize a payment transaction.
What you need to prepare
- institution
- transaction/date
- amount
- why unauthorized
- requested action
Evidence checklist
- statement/transaction record
- identity confirmation
- merchant communications when available
A simple workflow
Step 1
intro
Step 2
document
Step 3
facts
Step 4
objective
Step 5
analysis
Step 6
evidence
Step 7
strategy
Step 8
draft
Step 9
review
Step 10
attachments
Step 11
recipient
Step 12
mailing
Step 13
checkout
Step 14
submitted